Guarantees and Returns

Satisfaction guaranteed

Assured operation

Guarantee

All items purchased at www.pingaoculto.es have a 2-YEAR warranty. This term will increase to 3 YEARS in Spain, as established by Decree-Law 7/2021 regarding the Guarantee in the Sale of Consumer Goods. If you need to contact us due to a failure in the product purchased in our store, you can do so by email: contact@pingaoculto.com or by WhatsApp: +34 644 098 320.

The product warranty may be affected in the following cases:

Faults produced as a consequence of improper use or outside the specified environmental conditions, defects in the installation, or wear due to normal use of the equipment.
Damage caused by disasters such as fire, flood, wind, earthquake or storm.
Cosmetic damage or scratches on plastic materials such as casings.
LCD panels or displays with visible scratches or cracks.
Damage caused by impacts with other objects, falls, liquid spills or immersion in liquids.
Failure as a result of manipulations carried out by unauthorized technicians, as well as subsequent modifications or extensions not included in the original configuration.
Problems due to compatibility or installation of peripherals or software purchased from third parties.
Consumable parts, such as the battery. A reduction in battery life due to repeated charging/discharging processes or lack of charging for long periods of time is considered normal.
Damage by accident, abuse, misuse or improper applications.
Deterioration due to normal use, including carrying bag, plastic casings, floppy disks, CD-ROMs, manuals and batteries.
Any failure or damage if the serial number and barcode label of the product or any of its components has been modified, erased or removed.

fast processing

Returns

In case of lack of conformity, the customer may choose between return, exchange or repair.

The return of the complete or partial order, as you inform us, must be sent within 14 calendar days of receipt of the order and a fixed cost of €7,99 will be charged. At PingaOculto we reserve the right to deny a return in the event that the product presents a fault caused by misuse similar to those indicated on this page in the "Reasons for Loss of Warranty" section. The shipment will not be refundable except if the established period has not been met, as long as it is a problem of the logistics company and not of the client (Absentee, Incorrect Address...). *We reserve the right to reject the return of a product for hygienic reasons if it is verified that it has been used, being applicable to earphones and clothing.

In the event that you choose to exchange for another product, you have 14 days from receipt of the order. If the cost of the product for which you want to make the change is higher than the amount of the order placed, the customer will have to pay the difference and the management costs of €4,99. If the cost of the product for which you want to make the change is less than the amount of the order placed, the proportional part will be reimbursed less the management costs of €4,99. The shipping cost is not refundable as it is considered a service performed. We reserve the right to reject the change for the same reasons that apply to returns and that have been specified in the previous paragraph.

The repair will always be free in case it is a factory defect or similar. Out-of-Warranty repair will have a variable repair cost depending on the problem that the product presents.

To process your return or exchange you must access https://pingaoculto.outvio.com/ and for repair or guarantee you must inform us by email: contact@pingaoculto.com or WhatsApp: +34 644 098 320 indicating your order number. Afterwards, you can send the product/sa:

PingaOculto Store (Phone +34 91 417 04 02)
Calle Lucio del Valle 12, Local 1, 28003, Madrid, Madrid, Spain

In case the reason is a product failure, it is recommended to read the instructions in detail and contact us for assistance.

Find Out More

Do you want to contact us?

follow us on