detailed solution
Frequent Problems
Find answers to common problems here and in the product instructions.
I can't hear, I hear low...
Spy Earpieces
The earpiece doesn't work
Check that the neckband or Bluetooth microphone is turned on and has a battery. Make sure the earpiece battery is properly inserted or the earpiece is connected.
No sound is heard or the volume is very low
Check that the earpiece is properly seated in your ear. Increase the volume on your phone or audio source. If you're using a microSD card, verify that the audio is recorded correctly.
You can only hear through one ear or a single earpiece.
This problem is usually related to incorrect placement of the earpiece or confusion between the kit components. Nano earpieces work through electromagnetic induction and contain no internal electronic components, so it is impossible for one to work and the other not to.
A constant high-pitched buzzing sound (like a bee)
This could be due to improper placement of the earpiece or a low battery. Reposition it correctly and check the charge.
You can't hear the calls but you can hear the audios.
On Bluetooth devices, verify that the mobile phone has correctly configured the device for calls.
The Bluetooth device does not appear or does not connect
Activate Bluetooth on your phone, hold the device nearby, and repeat the pairing process. If the pairing persists, restart both devices.
I can't make a call (GSM models)
Make sure the SIM card is inserted correctly, has no PIN, and there is sufficient coverage.
The multifunction button does not respond
Check that the device is properly turned on and paired. If it still doesn't work, reset the collar or microphone.
The microphone does not work
Check the external microphone connection, if one exists. If it's internal, make sure you don't cover the microphone with your skin.
I can't remove the earpiece
Use the included extractor magnet or extractor bar. Use gentle movements to avoid damaging the ear canal.
The hearing collar or microphone has stopped working
Recharge the battery or replace it. If the problem persists, contact technical support.
Low autonomy
Fully charge the collar or microphone before each use and do not store the discharged device for long periods.
It doesn't connect...
Spy Cameras
The camera does not turn on
Make sure the battery is fully charged using the original cable. Press and hold the power button for at least 3 seconds. If it doesn't turn on, try a different USB cable or check the charging port for debris.
I can't connect the camera to WiFi.
Make sure you're connecting to a 2.4 GHz Wi-Fi network, as most of these devices don't support 5 GHz networks. Make sure you enter the password correctly and place the camera near your router during setup. If the problem persists, restart both your router and the camera.
No image is displayed in the app
Check that your phone is connected to the internet. Update the manufacturer's app to the latest version. If the problem persists, restart the camera and close and reopen the app to reconnect.
The camera does not record or save videos
Insert a microSD card with Class 10 or higher and formatted in FAT32. Make sure it's not full or damaged. You can format it from the app or on a computer before reinserting it into the camera.
The video quality is low
Check that the app is set to the maximum resolution (for example, 1080p). Clean the lens with a dry cloth and make sure the surroundings are well lit, as poor lighting significantly affects image quality.
The camera gets hot
Slight warming is normal after several minutes of use. Do not use it while charging to avoid overheating. If it gets too hot, turn it off and let it cool before turning it back on.
Does not detect motion or send alerts
Check that motion detection is enabled in the app settings and that the sensitivity isn't set to minimum. Also, make sure you have notifications enabled both in the app and on your mobile device.
It does not connect to the computer via USB
Always use the original USB cable. Try different ports on your computer and make sure the camera is turned on and set to data transfer mode. If it still isn't recognized, change the cable or try a different computer.
It doesn't record correctly...
Spy Microphones
The spy microphone does not turn on
Make sure the device is fully charged using the original cable. Press and hold the power button for at least 3 seconds. If it doesn't turn on, try a different USB cable or check if the charging port is clean and free of debris.
Recordings cannot be heard
Check that the playback volume is adequate and that the audio file is not corrupted. Make sure the device is properly connected to your computer or audio player. If the problem persists, try playing the recordings on another device to rule out compatibility issues.
The device does not record or the recordings are empty
Confirm that the microphone is on and in recording mode. Some models require you to press and hold the record button until the LED flashes. Make sure the memory is not full and that the device is not in standby or voice-activated mode if no sound is detected.
The GSM microphone does not answer calls
Verify that the SIM card is inserted correctly and does not require a PIN code. Make sure the SIM card has sufficient balance and that the device is in an area with good GSM coverage. If the problem persists, try a different SIM card to rule out a problem with the original card.
The audio quality is low or very noisy
Make sure the microphone is not obstructed by dirt or dust. Place the device in a location with good acoustics and avoid covering it with materials that could muffle the sound. Some models have noise reduction; check that this feature is enabled if available.
The device does not connect to the computer
Use the original USB cable and connect the device to a working USB port. Wait a few seconds for your computer to recognize the device. If it doesn't, try a different port or another computer. Make sure the device is turned on and in data transfer mode if necessary.
The microphone turns off automatically
This may be due to the power saving feature or voice activation. Check your device's settings to adjust these features according to your needs. Also, make sure the battery is fully charged, as a low battery can cause unexpected shutdowns.
The device does not charge
Check that the charging cable and adapter are in good condition. Connect the device to a different power source to rule out issues with the original plug. If the device still doesn't charge, the battery may be defective and needs to be replaced.
It has no connection...
GPS Trackers
The GPS tracker does not turn on
Make sure the device is fully charged using the original cable. Press and hold the power button for at least 3 seconds. If it doesn't turn on, try a different USB cable or check if the charging port is clean and free of debris.
The tracker cannot be connected to the app.
Verify that your phone's Bluetooth is turned on and that the device is within connection range. Make sure the app is updated and the tracker is in pairing mode. If the problem persists, restart both devices and try connecting again.
The location shown is incorrect or inaccurate
GPS trackers may have difficulty obtaining an accurate signal indoors or in obstructed areas. To improve accuracy, use the device outdoors and make sure it has a clear view of the sky. Also, verify that your SIM card has mobile data enabled if the device requires it.
The device does not respond to SMS commands
Confirm that the SIM card inserted in the tracker is active, has no PIN code, and has sufficient balance to send and receive messages. Make sure the number you're sending commands to is correct and that the message format is appropriate according to the device's instructions.
Battery drains quickly
Heavy use of features such as real-time tracking or frequent location updates can consume more battery. To extend battery life, adjust the location update frequency and disable unnecessary features when not needed.
The tracker does not attach correctly to the collar or vehicle
Make sure you use the provided mounting hardware and that the device is securely fastened. If the tracker uses magnets, verify that the mounting surface is suitable and clean to ensure a firm hold.
No geofence or motion alerts received
Verify that geofencing and motion detection are enabled in the app and configured correctly. Make sure notifications are enabled in both the app and your mobile device's system settings.
The locator does not charge
Check that the charging cable and adapter are in good condition. Connect the device to a different power source to rule out issues with the original plug. If the device still doesn't charge, the battery may be defective and needs to be replaced.
Does not detect...
Inhibitors and Detectors
The device does not turn on
Make sure the battery is fully charged using the original cable and adapter. Press and hold the power button for at least 3 seconds. If the device still doesn't turn on, try a different USB cable or check if the charging port is clean and free of debris.
The detector does not detect spy cameras or microphones
Verify that the detector is set to the appropriate detection mode and that the sensitivity is adjusted correctly. Test it in a controlled environment with a known spy device to ensure the detector is working properly. If the problem persists, consult your user manual for specific instructions.
The frequency detector does not identify GPS, GSM, 4G or WiFi signals.
Make sure the detector is calibrated to cover the frequency bands used by the devices you want to detect. Verify that the antenna is properly connected and oriented. If the device has filtering or band selection options, adjust the settings to include the desired frequencies.
The microphone jammer does not block recordings
Please note that jammers are not effective against audio recorders, as they do not emit signals that can be jammed. To mute audio recordings, devices that emit ultrasound or signals that interfere with microphones, distorting the captured sound, are used. Make sure the mute device is correctly aimed at the area where the microphones are located and that it is operating at the appropriate power level.
The mobile signal jammer does not block car key or mobile phone signals.
Make sure the jammer is designed to cover the specific frequencies you want to block, such as those used by car keys (usually 315 MHz or 433 MHz) or mobile networks (GSM, 3G, 4G). Make sure the antennas are properly connected and that the device is operating at the appropriate power. Keep in mind that the use of signal jammers may be regulated by law in your country.
The device becomes hot during use
It's normal for jammers and detectors to generate heat during operation due to power consumption. However, if the device becomes excessively hot, turn it off and let it cool before using it again. Make sure the vents are not obstructed and that the device is in a well-ventilated environment.
Battery drains quickly
Intensive use of features such as continuous detection or signal emission may consume more battery. To extend battery life, adjust your device settings to reduce sensitivity or scan frequency. Make sure to fully charge the battery before each use and avoid leaving the device on when not in use.
Not working...
Accessories
4G portable WiFi router not connecting to the Internet
Make sure the SIM card is properly inserted and activated, without requiring a PIN code. Check that the router is powered on and that the LED indicators show an active connection. If the problem persists, restart the device and consult the manual for proper configuration.
The MP3 for the earpiece does not play sound.
Verify that the audio file is in a compatible format (such as MP3) and is properly loaded on the device. Make sure the volume is set appropriately and the earpiece is properly connected. If the problem persists, try restarting the MP3 player and try again.
Rechargeable 9V batteries do not charge
Make sure the batteries are inserted correctly in the charger, observing the indicated polarity. Check that the charger is connected to a working power source. If the batteries still won't charge, try another compatible charger or consider replacing the batteries if they are defective.
The 4G portable WiFi router gets hot during use
It's normal for the router to become slightly warm during operation, especially if it's in continuous use or in a hot environment. Make sure to place it on a flat, well-ventilated surface. If the device becomes excessively hot, turn it off and let it cool before turning it back on.
The MP3 player for the earpiece does not turn on
Check that the battery is fully charged. If the device is unresponsive, try charging it for at least an hour and then try turning it on again. If the problem persists, you may need to replace the battery or contact technical support.
Rechargeable 9V batteries discharge quickly
Charging time may vary depending on usage and battery capacity. Make sure batteries are fully charged before use and avoid storing them in extreme temperatures. If batteries continue to drain rapidly, consider replacing them with higher-capacity or higher-quality batteries.
