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About us

Information about PingaOculto

What is PingaOculto?

PingaOculto is a leading European brand specializing in the sale of earpieces and other spy products. We offer a wide range of covert communication devices and spy equipment, designed to ensure discretion and effectiveness in a variety of situations.

What is the trajectory of PingaOculto?

Our story begins in 2012, when we began selling earpieces in the Community of Madrid, Spain. Over time, we expanded nationally and internationally, adapting to new technologies and online sales platforms. In 2016, we launched our first website, and in 2017, we began selling on major platforms such as Amazon and eBay. In 2019, we expanded our facilities to meet growing demand and improve our logistics management. In 2022, we opened our first Store in Madrid, Spain And this year we are planning a major expansion so we can always offer you the best service.

For more information about our history and values, we invite you to visit our page About us.

What products do you offer? PingaOculto?

We offer a variety of products, including:

  • Nano Spy Earpieces
  • Vip Pro earpieces
  • Bluetooth earpieces
  • GSM earpieces
  • Earpieces with Camera
  • Spy Cameras
  • Spy Microphones
  • GPS Trackers
  • Related accessories

Our products are designed to be discreet and functional, adapting to the needs of our customers.

Where is it located PingaOculto?

PingaOculto is headquartered in Madrid, Spain, at Calle Lucio del Valle 12, 28003 Madrid. From this location, we manage worldwide shipments, ensuring our products reach customers anywhere in the world. You can visit our physical store in Madrid to see our products firsthand. For more details about our location, click here. here.

how can i contact PingaOculto?

You can contact us through:

Our customer service team is available to answer your questions and provide you with the best possible service.

For more information about our history and values, we invite you to visit our page About us

Technical queries

Product Information

Who are our products for?

Our products are designed for all types of customers who require discreet communications and surveillance solutions. This includes security personnel, private investigators, journalists, and other specialists or home users who need reliable tools that deliver top performance.

Can I get advice?

Yes, we offer personalized advice to help you choose the product that best suits your needs. You can contact us through our phone number. WhatsApp +34 644 098 320 or use our Chatbot 24 hours. You can consult other means of contact here.

Is it legal to use spy products?

The use of spy devices is subject to the privacy and data protection laws of each country. It is essential to ensure that their use complies with local legislation, obtaining consent from the individuals involved when necessary and avoiding invading the privacy of third parties. For example, in many places, it is illegal to record someone without their knowledge in areas where privacy is expected, such as homes or bathrooms. It is always advisable to consult with a legal professional before using these devices to ensure compliance with all applicable regulations.

When is it legal to record a conversation?

Legality depends on the laws of each country, and it is recommended that you review them in detail and consult with a lawyer. In Spain, the legality of recording a conversation depends on who is recording and the circumstances under which it is made:

  • Participant in the conversationIf you are part of the conversation, you may record it without informing or obtaining the consent of the other participants. This practice is legal and does not violate the right to confidentiality of communications.

  • Third party not involved in the conversationRecording a conversation in which you are not participating, without the consent of the interlocutors, is illegal and constitutes a crime against privacy, according to article 197.1 of the Spanish Penal Code.

It is important to note that although recording one's own conversation is legal, the diffusion of such recording without the consent of the participants may constitute a crime of disclosure of secrets.

In the judicial sphere, recordings in which one is a party can be admitted as evidence, provided they were obtained lawfully and respect the fundamental rights of the people involved.

In short, you can legally record a conversation you are participating in, but you must be cautious about how you use that recording later so as not to break the law.

How does an earpiece work?

An earpiece is a wireless communication device that fits inside the ear canal, allowing for discreet audio reception. It works in conjunction with a transmitter or inductor that sends the audio signal to the earpiece, ensuring covert communication.

Our models work through electromagnetic induction. The earpieces react to the inductive waves from the collar or induction element by vibrating and producing a sound. In the case of the Nano earpiece and the VIP Pro earpiece, this signal is amplified by the built-in battery.

What is the difference between earpieces?

We offer various models of earpieces that vary in size, technology, and functionality. The main differences lie in the technology used, microphone quality, battery life, and level of discretion.

We recommend using the page to compare different models by clicking here.

Are the earpieces hidden in the ear?

Yes, our spy earpieces are designed to be completely invisible when properly placed in the ear, ensuring complete discretion during use.

  • The nano spy earpieces are completely hidden inside the ear canal thanks to their small size of only 3 mm, similar to the size of a lentil. The nano spy earpiece is completely safe as it does not contain any internal electronic components in the earpiece. It works thanks to the material it is made of, which reacts to the inductive waves from the collar or induction element, vibrating and producing sound. It is the right size to ensure safe use and insertion into the ear canal. 
  • The Vip Pro spy earpieces are completely hidden due to their small size (smaller than they appear in the images) and the upward shape of the ear canal. We recommend the Vip Pro Supermini or Ultramini models due to their small size. 
Can I use an earpiece during an exam?

En PingaOcultoWe recognize that the use of devices such as earpieces in exams is subject to specific regulations and, in many cases, may be prohibited. However, the appropriate or inappropriate use of the earpiece is the client's responsibility, who must assess how and when to use it. Furthermore, it is important to emphasize that earpieces have legitimate and legal applications in various fields:

  • Communication professionals: Journalists and presenters use them to receive real-time instructions during live broadcasts, improving coordination and the quality of the information presented.

  • Live performancesActors and musicians use these devices to receive discreet cues or reminders during their performances, ensuring a smooth, uninterrupted performance.

  • Protection and securitySecurity personnel can use earpieces to communicate covertly, coordinating operations without alerting unauthorized parties.

  • educational environmentsIn training or instructional situations, instructors can use earpieces to guide students through practice or simulation, providing immediate feedback without interrupting the activity.

It is essential that all users inform themselves and comply with local regulations and the specific policies of each institution or event. Responsible and ethical use of earpieces ensures that their benefits are fully realized without engaging in inappropriate or illegal practices.

En PingaOcultoWe promote the proper use of our products and encourage our customers to use them in a manner that complies with applicable laws and regulations.

What happens to the earpiece with an inhibitor or detector?

The use of jammers is actually rare in most countries because regulations prevent them from being installed in areas not monitored by state security forces. Jammers are often advertised as being used to alert, but they are rarely used. If they are, you may still be able to use the earpiece because each jammer blocks a specific type of signal (Wi-Fi, Bluetooth, etc.) or frequency.

The use of frequency detectors is uncommon, and when they are used, they have a limited range. All of our earpieces use short-range electromagnetic induction between the collar or induction element and the earpiece. Bluetooth, GSM, or Wi-Fi connections depend greatly on the type of detector and the frequencies it detects, as wide-range detectors are very expensive.

The use of metal detectors is not common, and when they are used, they have a limited range. All of our products use a low amount of metal, especially the earpieces. Detection depends greatly on the type of detector and its sensitivity setting. Based on our experience and that of other customers, they are rarely detected.

How does a spy camera work?

A spy camera is a video recording or image capturing device designed to be discreet and invisible. These cameras can be hidden in everyday objects and, depending on the model, can transmit images in real time or store them for later review.

Can a spy camera be detected?

Yes, spy cameras can be detected using specialized equipment that identifies transmission signals or lens reflections. However, the most advanced cameras are designed to minimize these possibilities and remain virtually undetectable.

How does a spy microphone work?

A spy microphone is an audio recording device designed to discreetly capture sounds. It can be hidden in various objects and, depending on the model, can transmit audio in real time or store it for later analysis.

What range does a spy microphone cover?

The capture range of a spy microphone varies depending on the model and the device's sensitivity. Some can capture conversations within a radius of several meters, while others are designed to record sounds in more specific areas.

How can a spy microphone be disabled?

To neutralize a spy microphone, you can use frequency jammers that block the transmission of audio signals. Additionally, there are devices that generate white noise to interfere with audio recordings, rendering conversations inaudible.

How does a GPS tracker work?

A GPS tracker is a device that uses the Global Positioning System to determine the exact location of an object or person in real time. These devices send geographic coordinates that can be monitored through specific applications or platforms.

place an order

Purchase and Payment Process

How do I place an order online?

Placing an order on our website is a simple and secure process. Below, we'll guide you step by step:

  1. Explore our products: Browse through the categories available in the main menu, such as Earpieces, Spy Cameras, Spy Microphones, among others.

  2. Select the desired productClick on the item you're interested in to access its details page, where you'll find detailed information, images, and available options.

  3. add to cart: Choose your desired options (such as quantity or specific features) and press the "Add to Cart" button.

  4. check your cart: Once added, you can review your selected products by clicking the cart icon in the top right corner of the page.

  5. Proceed to purchaseIf everything is correct, click "Checkout" to proceed with the payment process.

  6. Complete the required information: Fill in the billing and shipping information, making sure all information is correct.

  7. Select the payment method: We offer a variety of secure payment options for your convenience.

  8. Confirm your order: Review all the details and confirm your purchase.

After completing these steps, you will receive a confirmation email with your order details and tracking information. If you have any questions or need assistance during the process, please do not hesitate to contact us through WhatsApp at +34 644 098 320 or email to contact@pingaoculto.com.

What payment methods are available?

The payment methods available on the website are debit/credit card, Klarna (Payment in 3 months without interest), PayPal (optional interest-free installment payment service) and cash on delivery (only available in mainland Spain and the Balearic Islands). You can check more information here.

Is it safe to make payments on your website?

Yes, it's completely safe to make payments on our website. We use the Stripe and PayPal payment platforms, recognized for their advanced security measures to protect your financial data.

Stripe:

  • PCI DSS Compliance: Stripe is certified as a Level 1 PCI Service Provider, the highest standard in the payments industry, ensuring it meets strict data security regulations.

  • Advanced Encryption: Uses AES-256 encryption to protect sensitive information during transactions.

  • Fraud Detection: Uses machine learning tools to monitor and prevent fraudulent activity in real time.

PayPal:

  • Data Encryption: All transactions are encrypted using advanced technology, ensuring your data is protected throughout the entire payment process.

  • Fraud Protection: PayPal monitors transactions 24 hours a day to prevent fraud, email scams, and identity theft.

  • Buyer Protection: Offers buyer protection by refunding the full cost of qualifying purchases if the order doesn't arrive or doesn't match the seller's description.

By using these platforms, we ensure that your payments are processed securely and reliably, giving you peace of mind with every transaction.

What happens if I ordered the wrong product?

You must contact us as soon as possible through any of our communication channels so we can modify the order in our system. You can view them by clicking here.

How can I get the invoice for the order?

You will receive an email when you place your order with the order invoice, including the billing information. If you have any questions or need to modify it, please do not hesitate to contact us.

How I can cancel my order?

To cancel your order, please contact us as soon as possible via WhatsApp at +34 644 098 320 or email to contact@pingaoculto.comIf the product has not yet been shipped, we can cancel it and issue a full refund. If the order has already been shipped, we recommend that you refuse delivery to the carrier so the package can be returned to us and we can issue the corresponding refund.

Tracking

Shipping and Delivery

Do you send the products to my country?

It is very likely that we can ship to your country because we ship to almost every country in the world. To confirm, place your order on the website and if no shipping options appear when you enter the delivery address, it means that we do not ship to your country.

What are the shipping costs and delivery times?

Shipping costs depend on the delivery address and shipping speed. You can check the shipping types by clicking here.

Is shipping discreet? What are express shipments like?

Our shipments are 100% discreet. The package does not have any distinctive markings or shipping labels indicating its contents. They also always have an adhesive seal so you can identify if it's opened.

We offer Express Shipping with 24-hour delivery for Spain and Portugal, 24-48 hours for Europe, and 2-7 days for the rest of the world. More information here.

On which days of the year do you not ship? What is the cut-off time?

Below are the days on which we do not ship:

  • January 1
  • January 6
  • April 17
  • April 18
  • May 1
  • May 2
  • May 15
  • July 25th
  • August 15th
  • November 1th
  • November 10th
  • December 6
  • December 8
  • December 25

Regarding the deadline for submitting orders:

  • Orders placed before 16:00 PM (Spanish time): Shipped the same day.
  • Orders sent with GLS: Processed until 17:30 p.m.

Please note that orders placed after these hours will be processed the next business day.

How can I track my shipment?

You will receive an email with the subject line ‘Your PingaOculto order has been shipped!’ or ‘Note added to your order...’ with the link and tracking number. If you have not received it within 24 working hours of placing your order, please do not hesitate to contact us.

Can I pick up my order at the Madrid store?

Yes, you can pick up your order at our store in Madrid, Spain. When placing your order, please provide a mainland Spanish address so you'll be able to select in-store pickup. You'll receive an email when your order is ready.

Can I pick up my order at a Pick-up Point?

For delivery to a collection point, you must first check the carrier that will deliver your order at the top of this page.

  • If your order is delivered by GLS or UPS, you will receive an email when it is shipped or ready for delivery, and you can select a pick-up point near the address you provided. You can check the GLS Collection Points and UPS Collection Points.
  • If your order is delivered by Correos (Post Office), you must indicate the address of the post Office and and indicate in the "Order Note" field delivery to Post Office.
What happens if I entered the wrong address?

You must contact us as soon as possible through any of our communication channels so we can modify the address in our system. You can view them by clicking here.

Do I have to pay to receive the package? What about customs?

Upon receiving your package, you will not have to pay anything, except:

  • For cash on delivery orders, you must have cash available to make the payment, and we recommend having the exact amount.

  • For shipments to Spain (Canary Islands, Ceuta, and Melilla), you must pay the corresponding customs fees, which are not included in the order price.

  • For shipments to countries outside the European Union, you must pay the customs and import duties applicable in your country. These costs are not covered.

Can delivery be delayed beyond the estimated time?

Estimated delivery times may be affected by unforeseen circumstances, periods of high demand (such as promotional campaigns or Christmas periods) or public holidays. In these situations, delivery times may be slightly extended. We recommend that you place your orders in advance.

What happens if I'm not home at the time of delivery?

Before your package is delivered, you'll receive an email with a link to track your shipment.

If you are not at home when the courier attempts to deliver your order, they will look for the best alternative. They may leave the package at a collection point near your location or schedule a new delivery to your address for the following day. Remember to check your email and SMS as you will receive notifications from the carrier.

I haven't received my order. What do I do?

Contact us through any of our contact methods by clicking here. We will be happy to help you.

First, check your order tracking, emails received from the carrier, and text messages. It's very likely that the carrier has contacted you.

There are three main reasons why you may not have received your package:

  1. Customs: There is a customs payment pending to receive your order. Please access the carrier's website and track your order using your tracking number to proceed with payment.
  2. Incorrect address: We suggest you check that the address provided during the purchase is correct.

  3. Failed delivery attempts: Carriers make up to two delivery attempts. After this period, the item is deposited at a collection point.

If we have been unable to contact you and more than 7 working days have passed since the first delivery attempt, we will begin the process of returning the package to our offices. We recommend that you check your SMS messages, calls and emails to verify any messages from the carrier.

What happens if delivery is not possible or I cannot be reached?

If an order cannot be delivered for reasons beyond PingaOculto's control and more than 7 working days have passed since the first delivery attempt, the package will be returned to our warehouses. In this case, we will automatically process a refund for the total amount of your order, excluding shipping costs.

What should I do if the product arrives damaged or is missing?

En PingaOcultoWe strive to ensure that all products arrive in perfect condition. We pack each item in a padded envelope or bubble wrap and check the weight of the packages to ensure nothing is missing. However, in the rare event that you receive a damaged product or an item is missing, we ask that you contact us immediately so we can investigate and resolve the issue as quickly as possible.

You can contact us through WhatsApp at +34 644 098 320 or email to contact@pingaoculto.comOur customer service team is available to assist you and ensure your satisfaction.

Procedure

Returns and Refunds

What is the deadline to return a product?

You have 14 calendar days from receipt of your order to return the product. We want you to be able to try it with complete peace of mind and confidence.

How can I request a return or exchange of a product?

To request a refund click here and follow the steps in the return policy.

Exchanges are processed as returns, and you can purchase a new product. This way, we guarantee that you receive the new product as quickly as possible.

Can I return or exchange my order at the Madrid Store?

Yes, you can return or exchange your product at our Madrid store, even if you placed your order on our website, Amazon, eBay, or another online platform.

What conditions must the product meet to be returned?

The product must be in perfect condition, with no signs of misuse or negligence, and must include all original accessories and packaging.

Who is responsible for return shipping costs?

Return shipping costs will be borne by the customer, except in cases of defective products or shipping errors.

How and when will I receive a refund after a return?

Once we receive and verify the condition of the returned product, we will refund the corresponding amount within 1-4 business days using the same payment method used for the purchase.

What should I do if the product has a fault or defect?

If the product has a fault or defect, please contact us through WhatsApp at +34 644 098 320 or email to contact@pingaoculto.com to manage the warranty and offer you an appropriate solution.

For more details, you can consult our warranty and return policy by clicking here.

If you have any other questions or need additional assistance, please don't hesitate to contact us.

Assistance

Warranty and Support

What is the duration of the product warranty?

All items purchased at www.pingaoculto.com have a two-year warranty. This period is extended to three years in Spain, according to Decree-Law 2/3 on the Guarantee on the Sale of Consumer Goods.

What does the product warranty cover?

The warranty covers manufacturing defects and malfunctions that may arise during normal use of the product. It does not cover damage caused by improper use, accidents, unauthorized modifications, or natural wear and tear.

How can I request technical support or make use of the warranty?

If you experience any issues with your product, you can contact us via:

Our technical support team is available to assist you and handle any warranty-related issues.

What information do I need to provide when requesting support or warranty?

When contacting us, please provide:

  • Order or invoice number.

  • Detailed description of the problem or failure.

  • Photos or videos that show the defect, if possible.

This information will help us process your request more efficiently.

What situations can invalidate the warranty?

The warranty may be affected in the following cases:

  • Improper use or use outside the specified environmental conditions.

  • Damage caused by natural disasters such as fires, floods or earthquakes.

  • Cosmetic damage or scratches on plastic materials or screens.

  • Damage caused by impacts, falls, or exposure to liquids.

  • Manipulations carried out by unauthorized technicians or modifications not included in the original configuration.

  • Problems due to the installation of third-party peripherals or software.

  • Natural wear and tear of consumable parts, such as batteries.

For more details, you can consult our warranty and return policy by clicking here.

If you have any other questions or need additional assistance, please don't hesitate to contact us.